Privacy Policy – House of Vellala

Effective Date: May 20, 2025

At House of Vellala, your privacy is of utmost importance to us. This Privacy Policy describes in detail how we collect, use, store, and protect your personal information when you interact with our website or services. We are committed to transparency and take every reasonable step to ensure your data is handled responsibly.

1. Information We Collect

We collect various types of information to enhance your shopping experience, process transactions, and improve our offerings. This includes:

  • Personal Information: Your full name, email address, contact number, billing address, and shipping address. These details are collected when you register on our website, place an order, or communicate with us directly.
  • Payment Information: Payment-related details necessary for order processing, such as credit or debit card information. Payments are processed through secure, PCI-compliant third-party gateways.
  • Order and Transaction Details: History of purchases, preferences, returns/exchanges, and related correspondence.
  • Technical Information: IP address, browser type, device info, operating system, referral URLs, and usage patterns via cookies and analytics tools.
  • Communication Records: Emails, messages, reviews, feedback, or inquiries submitted to our customer service channels.

2. Purpose of Collecting Data

Your data is collected for legitimate business purposes, including but not limited to:

  • Order Fulfillment: To confirm and deliver your purchases, provide invoices, and manage logistics.
  • Customer Communication: To send order confirmations, shipping notifications, and service announcements.
  • Marketing and Promotions: With your explicit consent, we may send newsletters or promotional emails about new launches, sales, and offers.
  • Website Improvement: Browsing behavior helps us personalize and enhance site performance, layout, and content.
  • Legal Compliance and Fraud Prevention: We may use your data to comply with legal obligations, resolve disputes, enforce agreements, and prevent unauthorized transactions.

3. Sharing of Information

We respect your privacy and do not engage in the sale or rental of your personal data. However, we may share your information in the following scenarios:

  • Third-party Service Providers: Partners who support our operations, such as payment gateways, shipping companies, marketing platforms, and IT service providers — all bound by confidentiality and data protection agreements.
  • Legal Obligations: If required by law or necessary to protect our rights, property, or safety.

4. Data Protection and Security

We implement industry-standard practices including encrypted connections (SSL), secure servers, access controls, and vulnerability assessments to protect your data from unauthorized access or misuse. However, no system is 100% secure, so we advise safeguarding your account and notifying us of any suspicious activity.

5. Your Rights

You have the right to:

  • Access and review your personal information.
  • Update or correct any inaccuracies.
  • Withdraw consent where processing is based on consent.
  • Request data deletion (subject to legal or contractual obligations).
  • Opt out of receiving promotional emails by using the “unsubscribe” link in those communications.

To exercise any of these rights, please contact us at hello@houseofvellala.com.

6. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Revisions will be posted on this page with an updated effective date. We encourage you to review it regularly.