Terms & Conditions – House of Vellala

Welcome to www.houseofvellala.com. These Terms and Conditions outline the rules and regulations for the use of our website and the services we provide. By accessing or using our platform, you agree to comply with and be legally bound by these terms.

1. Eligibility

Only individuals who are 18 years of age or older are eligible to use this website for placing orders. If you are under 18, you may use the site only with the involvement and consent of a parent or legal guardian.

2. Ownership of Content

All materials displayed or transmitted on this site — including but not limited to text, images, logos, graphics, and product designs — are the intellectual property of House of Vellala. These materials are protected under copyright, trademark, and other intellectual property laws. No part of the site may be reproduced, copied, or repurposed without prior written permission.

3. Product Descriptions and Accuracy

We endeavor to present all product information, including images, descriptions, sizing, and pricing, as accurately as possible. However, due to variations in screen resolution and the handmade nature of our products, minor discrepancies may occur. All our garments are made to order, and small differences should be expected.

4. Orders and Payments

  • Orders placed through our website are processed only upon successful receipt of full payment.
  • Payment methods include credit/debit cards, net banking, UPI, and digital wallets, processed via secure third-party gateways.
  • We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or payment issues. In such cases, any amounts paid will be refunded.

5. Shipping and Delivery

  • Domestic Orders (India): Shipping is free across India. Deliveries typically take 1–3 weeks depending on order complexity and location.
  • International Orders: Shipping fees, customs duties, and taxes must be paid by the customer. Estimated delivery timelines are 4–6 weeks.
  • Orders are delivered during business hours, Monday to Saturday. Tracking details will be provided within 48 hours of dispatch.
  • We do not ship to P.O. boxes or unidentifiable locations. Please ensure your address details are accurate to avoid delays.

6. Return & Exchange Policy

Please refer to our Returns & Exchange Policy for complete guidelines. Returns are accepted only for manufacturing defects or damages. Size exchanges may be permitted subject to availability and product condition.

7. Cancellations

Orders can be cancelled within 24 hours of placement, provided that production has not begun. Once production is underway, cancellation requests will not be accepted.

8. Limitation of Liability

House of Vellala is not liable for any indirect, special, incidental, or consequential damages resulting from the use or inability to use our website or products.

9. Governing Law

These terms are governed by the laws of India. Any disputes arising from or relating to the use of our site shall be subject to the jurisdiction of the courts in Hyderabad, Telangana.